FAQs

OUR SERVICES

 

We offer a wide range of creative and production agency services, and would best describe ourselves as full service web content creators. We are a one-stop-shop for all creative needs and with our team of 35+ talented professionals we have the experience, and capacity to facilitate most creative and production briefs from conception to delivery.

 

A full comprehensive list of our core services:

 

Ecommerce Photography   •   Clothing Photography   •   Invisible Mannequin Photography   •   Model Photography   •   Packshot Photography   •   Shoes, Bags & Accessories Photography   •   Product Photography   •   Watches And Jewellery Photography   •   Editorial & Lookbook Photography   •   Advertising & Creative Photography   •   Catwalk Fashion Video Production   •   360 Degrees Product Photography   •   Web Design   •   Ecommerce Photo Editing   •   High End Retouching   •   SEO And Marketing   •   Branding   •   Copywriting   •   Model Casting

 

We work with a range of companies throughout London, the UK, as well as internationally. Our client base includes companies based throughout Europe, North America, Africa and the Middle East, and we welcome enquiries from all territories and industries.

 

Our rates are highly competitive, and significantly lower than most creative studios or production companies offering a comparable quality of work. We have a full comprehensive price list for all our services, and rates for specific service type can be found on our website pricing menu or via our website search function.

 

We understand the importance of having a transparent and affordable pricing structure that allows our clients to easily budget, so where possible we offer fixed flat rate pricing. This normally applies to “non creative” product photography and video production, and we offer volume based discounts.

 

For bespoke and creative services, we always take the time to fully understand client needs, then we advise and quote accordingly. As well as providing one fully inclusive rate, we always provide a breakdown which clearly defines project scope with split pricing.

 

In order to cancel a job or project, please let us know as soon as possible. Project specific terms are supplied, but we will normally only charge for work that has already been carried out, and where resources (such as studio time) and talent (such has Models) has been pre booked we would normally charge 50% of agreed rates providing 3 days (72hrs) notice is provided.

 

The process for each job or project varies depending on type of service(s). Below is the typical process (based on our most typical service type which is ecommerce photography):

 

QUOTE PHASE

 

1. Contact us on detailing your requirements.
2. Meeting and consultation (where appropriate or relevant).
3. Quote and definition of specification/project scope.
4. Confirmation of job/project and payment or 50% deposit payment is made.

 

PRE PRODUCTION

 

5. Studio time is allocated and talent such as models where required are confirmed with client and arranged where appropriate or relevant.
6. Client drops off or sends products/garments to UniQ via courier (or UniQ arranges collection).
7. Products/garments are organised or hung and steamed ensuring they are best presented for photography.
8. Brief and client requirements are analysed and creative review conducted as relevant.

 

PRODUCTION

 

9. Photography Shoot; with lighting and camera set-up manipulated as required. Styling of products or garments is done to a high standard ensuring they are best presented.
10. Quality assurance (QA) ensuring products/garments have been photographed according to predefined brief, any client notes or preferences and to our high quality standards.
11. Colour matching process with each product or garment individually checked and matched to images for optimum colour accuracy.

 

POST PRODUCTION

 

12. Images are retouched using specialist editing techniques by our highly skilled image editing team, as per client specification, and to a high quality finish.
13. QA ensuring images have been retouched according to client requirements and to our high quality standards.
14. Additional client specification is followed, such as file naming, folder structure, image cropping, image resizing, and processing to create output images in required file type(s).

 

DELIVERY

 

15. Final QA is conducted prior to delivery.
16. Images are sent to client for review and approval via secure download link or images are uploaded onto our secure server or client's server for download (For new and non contracted clients, watermarked images are sent where a deposit is paid and balance payment pending).
17. Client approves work and balance payment is sent (where full payment is not initially paid).
18. Final submission on images.
19. Client pick up products/garments or arranges courier collection (or UniQ arranges return).

 

During initial quoting phase, for most jobs email and phone conversations is sufficient and it is not necessary for clients to come in for a meeting. For bespoke, creative and large scale projects, it is usually ideal and appropriate to have a face to face meeting and consultation.

 

Clients are welcomed to be present for bespoke, creative and model shoots where they want to assist with styling and/or organising of products.

 

We normally don’t have clients present for product and ecommerce stills or “Non-Creative” shoots, as this normally slows down our workflow and process, as well as work scheduling. We normally have several shoots booked in daily and we shoot across several studio set-ups and when one shoot is complete we continue with the next booked in shoot. When clients are present (normally only for model shoots or some creative shoots), we need to shoot at the exact time the client is present, which removes the flexibility from our day/week schedule. A higher rate may be charged where clients wish to be present for ecommerce stills or “Non-Creative” shoots, and we may at times decline this request.

 

We have exceptionally fast turnaround times, and we process and deliver 4000+ images per week. We have a structure allowing us to scale production at relatively short notice for high volume orders and contracts.

 

Our standard turnaround time for photography is generally 2-3 days (next day turnaround available for urgent orders at an additional rate). We can normally book in product/ghost mannequin photography within 1-2 days, and sometimes same day (subject to availability). Turnaround times may be extended during busy periods.

 

Creative photography turnaround times can be longer and is dependant on brief. Turnaround times for video and website projects vary depending on specification but for video can typically be 1-2 weeks and websites 8-12 weeks.

 

Turnaround times for other services depend of brief and specification and will be advised during the quotation and project scope defining phase.

 

We pride ourselves on the quality of our work and client satisfaction. Our briefing and consultation process ensures that these cases are extremely rare, as we take the time to understand and confirm your requirements. However is you are unhappy with work produced we will revisit the brief and check that we are both happy with it, then we make sure problems with the work supplied are resolved.

 

 

 

 

STUDIO AND EQUIPMENT HIRE

 

Studio hire booking times can be changed with re-booking fees as stated below, which depend on notice time provided:

 

• 7 days notice time provided: Rebooking fee equal to 10% of total booking fee.
• 3 days (72 hours) notice time provided: Rebooking fee equal to 25% of total booking fee.
• Less than 3 days (72 hours) notice time provided: Rebooking fee equal to 50% of total booking fee.

 

Studio hire bookings can be cancelled with cancellation fees as stated below, which depend on notice time provided:

 

• 7 days notice time provided: Cancellation fee equal to 25% of total booking fee.
• 3 days (72 hours) notice time provided: Cancellation fee equal to 50% of total booking fee.
• Less than 3 days (72 hours) notice time provided: Cancellation fee equal to 100% of total booking fee.

 

Set up and take down time needs to be considered within booking time, however clients are welcome to arrive 10 mins prior to booking time and can start setting up providing the studio available and there is not another booking or shoot directly before. If a lot more additional time is required to set up, please book the additional time.

 

Clients are required to leave the studio tidy and as found, and ensure studio is clear and free by the end of their booking time to avoid additional overtime charge.

 

Studio hire comes with a range of lighting and studio equipment as standard including; 3 continuous video lights or studio flash lights with softboxes/light modifiers, high speed wireless trigger, Use of 27” Apple iMac, subwoofer speakers, several chairs and stools, iron and iron board, and garment rail.

 

Additional specialist equipment and cameras are available to hire at an additional rate. A full comprehensive studio inventory list can be viewed on our studio equipment hire page.

 

 

 

COPYRIGHT

 

By Law content creators always own copyright to creative work produced. UniQ Studios grant usage rights to all clients and usage terms are specified and agreed during initial quotation phase depending on client requirements. Retainment of copyright allows us to protect ourselves from plagiarism, unauthorised modifications, modifications or usage that is beyond agreed project or job scope.

 

UniQ Studios always reserves the right to use work produced within our web or print portfolio, however commercial clients can request for work produced for them not to be used by UniQ Studios within our work portfolio. Images involving models, voiceovers or other talent, will only be used where an appropriate model release form has been signed. We do not sell photographs to any third party unless agreed with clients.

 

 

 

MAKING PAYMENT

 

Payment terms for contracted clients are flexible and are negotiated on a per client basis. This typically range between 7 days and 30 days upon invoice receipt.

 

For non-contracted clients for photography, video production and other services, we generally require full balance or a 50% deposit to confirm jobs with balance paid on completion. Where a deposit is paid, we will send watermarked images or sample files for review purposes and only release copyright granted work once balance payment is received. Many clients prefer to make 1 full payment to confirm jobs in order to reduce administration and expedite delivery of work produced.

 

For studio hire full balance or minimum 50% deposit payment is required to secure bookings. If paying a deposit, balance payment is paid on day of booking (on arrival). All payments are in advance and payment for any extras (paper backdrop usage, overtime or additional equipment hire) must be paid prior to usage.

 

We offer a wide range of payment options. For photography, video production and other services clients generally make payment via bank transfer, but have the option to make payment with Credit/Debit card, PayPal or cash. There is a 4% surcharge for Credit/Debit card and PayPal payments to cover transfer fees.

 

Studio hire clients can make payment via bank transfer, Credit/Debit card (online or on the phone, PayPal or cash as the studio. As studio hire payment amounts are generally low (compared with photography, video production and other services) we do not have a surcharge for any of the payment options for studio hire clients.

 

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Commercial Photography Portfolio

Commercial Photography Portfolio

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